Be as gentle and humane as possible in dismissing or laying off an employee.
Attempt to keep the best from leaving if you can help it.
Associates leave or are let go for three possible reasons:
1. They realize that they will be asked to do so and find another position before the
word spreads that they will be let go.
2. They are being transferred involuntarily within the company or university, or
have been asked to seek a job elsewhere.
(a) In a business, the company is reducing its workforce for economic reasons
as is so often the case today.
(b) In a university the grant that paid the salary, was not renewed.
3. The associate is outstanding and has been recruited for a higher post
elsewhere.
Continue reading “Dismissing or Laying Off Associates Smoothly” »
Clear and continuous communication is essential. Be precise in assignments.
Delegate but supervise. Praise in public, chastise in the privacy of your office.
Never shift blame.
Many experts on management and efficiency have said that clear and timely
communication is indispensable for the success of any organization. Such communication
is even more important in operating with close associates. Always keep
communications open with them. Simply assuming that they remember what was
agreed upon, or even worse, making assumptions about what they should expect,
will inevitably lead to confusion and unhappiness. Your close associates are often
insecure, jealous, and sometimes even paranoid. This is particularly true during
transitions.
Remembering a few basic rules on how to treat them is essential. They are as
follows:
1. Communicate clearly and continuously. Remember that what may appear unimportant
to you, but involves their area of responsibility, becomes vital to their
ego. If they find out that you have acted unilaterally, you may create enemies.
2. Never get involved in power games by pitting one close associate against another.
Addressing Your Letters and Writing Your Salutation
When you write a letter for business, personal, or social reasons, the first problem you are likely to encounter is figuring out how to address the person to whom you are writing. In general, the form of a letter was shown on the preceding pages, and we will now show you how to address various officials in church and government so that your salutation can be correct. There are many excellent books you may consult if you are looking for more guidance in this area. We recommend the following book which you can consult in your library: Protocol: The Complete Handbook of Diplomatic, Official and Social Usage by authors Mary Jane McCaffree and Pauline Innis, published by Devon Publishing Co., Washington, DC. Please note that you may need to visit your reference librarian to obtain the correct zip code of the official to whom you are writ- ing. Throughout this book, you will see numerous examples of the proper format for business and social letters. Just follow the style of the letters in this book and you will not go wrong.
A problem many of us encounter in business is how to handle proper names and greetings in a business letter. The most important rule here is to spell the persons name correctly!
Some common problems we encounter relate to womens names, and here are some brief rules about that and other common issues:
If you dont know if the woman to whom you are writing is married or single:
Dear Ms. Smith:
If the person to whom you are writing is a medical or academic doctor:
Dear Dr. Smith:
If you dont know the name of the person to whom you are writing:
Dear Sir or Madam:
Never use the first name as the salutation in a letter:
Dear Mary Smith:
Continue reading “Addressing Your Letters and Writing Your Salutation” »
How to Read Body Language
If the eyes are the windows of the soul, then the body is the mirror of our feelings. If we are feeling great it shows in how we hold and use our body. Conversely, if we look at someone elses body we can often tell how they are feeling by the signals their body is giving.
So when it comes to dating, using/reading body language signals is a great tool. You can observe this by watching a couple flirting with each other. In case you dont think learning how to read and use body language is not important, here are some statistics about the messages we receive from someone we meet.
7% of the information we receive is from what they actually say.
38% of information we receive is from the tone, inflection and speed of their voice.
A staggering 55% of the information we receive is from their body language.
These non-verbal signals will help you in dealing with the person but stay focused on what the person is saying. If you focus too much on their body language signals, you and/or the other person may feel uncomfortable. It is useful to be able to read peoples body language, but it is equally useful to learn how to get your body to send the right signals and eliminate the wrong signals. See below for some body language signals.
Be warned: body language is very much open to interpretation. Many signals have different meanings depending on the person/situation. Keep this mind when you assess a body language signal.
Body Language Signals:
Open arms:
o Energetically open and possibly feeling vulnerable
o A good way to show you are approachable, especially when
combined with open palms
Palms up/open hands:
o Defences down
o An open heart
Palms on chest When a person uses open palms that occasionally ouch their chest, they are signaling honesty
How To Tell Lies Successfully
Research in the field of linguistics has shown that there is a direct relationship between the amount of status, power or prestige a person commands and that persons range of vocabulary. In other words, the higher up the social or management ladder a person is, the better able he is to communicate in words and phrases. Non-verbal research has revealed a correlation between a persons command of the spoken word and the amount of gesticulation that that person uses to communicate his or her message. This means that a persons status, power or prestige is also directly related to the number of gestures or body movements he uses. The person at the top end of the social or management scale can use his range of words to communicate his meaning, whereas the less educated or unskilled person will rely more on gestures than words to communicate.
The speed of some gestures and how obvious they look to others is also related to the age of the individual. For example, if a five-year-old child tells a lie to his or her parent, the mouth will be deliberately covered with one or both hands immediately afterwards (Figure 6). The gesture of covering the mouth alerts the parent to the lie and this gesture continues to be used throughout the individuals lifetime, usually varying only in the speed at which it is done. When the teenager tells a lie, the hand is brought to the mouth like that of a five-year-old, but instead of the obvious hand slapping gesture over the mouth, the fingers rub lightly around it (Figure 7).
This mouth-covering gesture becomes even more refined in adulthood. When the adult tells a lie, his brain instructs his hand to cover his mouth in an attempt to block the deceitful words, just as it does for the five-year-old and the teenager, but at the last moment the hand is pulled away from the face and a nose touch gesture results (Figure 8). This gesture is nothing more than the adults sophisticated version of the mouth-covering gesture that was used in childhood. This is an example of the fact that, as an individual gets older, many of his gestures become sophisticated and less obvious, which is why it is often more difficult to read the gestures of a fifty year-old than those of a much younger person.
Continue reading “How To Tell Lies Successfully” »
Scoring The Best In Rapid Fire Rounds In Interview’s
At interviews, the simplest questions are inevitably the most crucial ones. This article tells how to crack the deal.Most of us prepare hard for the crucial bunch of questions that can make or break a good interview. However there are some very simple queries that the interviewer often throws at a candidate as a warm-up exercise and tackling them wisely can often turn the tide in your favour. Here is what you need to know to walk the fine line:
Q. Tell Me Something About Yourself ?
This question is normally asked at the very beginning when both, the interviewer and interviewee are getting comfortable with each other.
Continue reading “Questions That Can Make Or Break A Good Interview” »
How To Be Special To Anyone In The First Meet
Even before your lips part and the first syllable escapes, the essence of YOU has already axed its way into their brains. The way you look and the way you move is more than 80 percent of someones first impression of you. Not one word need be spoken.Below are few magnet points which will be helpful in making a better first position in someone’s mind.
1. Make your smile Magically different
Big winners know their smile is one of their most powerful weapons, so theyve fine-tuned it for maximum impact.Fine tune your smile, never smile too quick.The study showed women who were slower to smile in corporate life were perceived as more credible.
Continue reading “How to Stand out Of Crowd And Look Like Somebody” »
Using Phrases To Communicate Effectively.
Any complex skill needs a foundation on which to build. This list of phrases can serve as such a foundation. Look at areas which are weaker communication skills for you and then look at the kinds of phrases you need to add to your lexicon.
Always appropriate
1. Please
2. Thank you
3. Youre welcome
Continue reading “How To Communicate In Different Situations” »
![[Google]]( http://www.artofmaking.com/wp-content/plugins/easy-adsense-lite/google-light.gif)
Recent Comments