How Not To Let People Hijack Your Day With Phone Calls
Unchecked, the people in your life can hijack your entire day with phone calls, drop-ins, quick questions, e-mail, correspondence,text messages, favors, commitments, visits, breakfast meetings, lunches, dinners, school conferences, and so on.
We certainly want and need people in our lives.And often theres no one person to blame for our lost days. Most of us are blessed with too many people in our lives, too much of a good thing.Dealing with people can refer to managing a sales force, teaching a college course, interacting with family members, or persuading an audience to enroll in your insurance plan.
The Telephone
Not much has changed. Its up to you to decide whether the telephone is your friend or your worst enemy. The average American spends about 40 minutes per day on the telephone. If youre spending much more than this, you might examine where your telephone time goes.
Never answer the telephone.
- Use voice mail or an answering service or machine, or have an assistant take messages. (Caller ID allows you to take a call youre expecting.) If you testdrive this strategy for several weeks, you will note an increase in productivity. (And dont feel badmany people prefer leaving a message to speaking with an actual person.)
- Return all calls once or twice a day (perhaps before lunch or before quitting time or dinner, times that provide a natural excuse for keeping calls brief). The person who makes the call generally controls the conversation, which means that you can determine its length.
- When appropriate, get the other persons direct telephone number, so that you dont have to go through a third party.
- Your voice mail, answering machine, or assistant should state clearly when you will return callsfor example, morning calls before noon and afternoon calls before leaving the office.When you are out of the office, your message says that you will return calls on such-and-such a date. If you use an answering machine, alert callers if their response time is limited (You have 90 seconds to leave a message). Tell people the best time to reach you, for example, after 4:00 p.m.
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